Arper S.p.A. and its Branches consider the protection of personal data of third parties, in its possession, as very important and is committed to protect the privacy of said third parties included, but not limited to, its customers, when carrying on its business, and it pays particular attention to the security and confidentiality of its customers’ personal data. This Privacy Notice relates to the collection of personal data using online methods (including the Arper Group websites) and offline as specified below. Arper S.p.A. with  registered office in Monastier di Treviso (Treviso - Italy) Via Lombardia 16, zip code 31050 can you you any details on the the topic sending an email to

Arper S.p.A. and its Branches (hereinafter the "Arper Group"), in accordance with article 13 of the GDPR 679/2016, as Data Controller of the personal data collected on this website / app / web chat / competition entries/ collected during the phone call provides you with the following information.

Data that may be collected

The following categories of personal data relating to you may be collected:

  • Contact data – information on your name, address, telephone number, mobile telephone number, email address;
  • Interests – information you have provided regarding areas that interest you, for example products you find interesting;
  • Other personal data – information you have provided regarding your date of birth, education, professional situation and household details;
  • Social Log-In – information related to your Social account as well as other data you have given to the Social Network used to log in to the website, which may be disclosed according to the privacy preferences that you have set on this Social Network.
  • Use of the website – information on how you use the website, how you open or forward our communications, including information acquired via cookies. Theuse of cookies allows Arper S.p.A. to improve service quality and to provide functions useful for navigation. Cookies are small text files sent by a server to a browser and then transmitted by the latter to the visitor's hard disk upon access to a website. Arper S.p.A. will therefore be able to identify users' browsers and to facilitate access to the website for the following visits. Most browsers automatically accept cookies. Users can modify the settings of their browsers in order to accept all cookies, to accept only some cookies or to decline them. Moreover users may modify their browser settings in order to receive a message any time a cookie is stored in their computers' hard disks.

Here are the links to manage your browser preferences:

On its website Arper Group does not use cookies for the transmission of personal information or systems for tracking users. Moreover the cookies used by Arper Group do not collect data from users' computers.
This website uses the following types of cookies:

Technical cookies:
These cookies allow us to recognize a registered user and allow them access to the services offered in dedicated areas. Technical cookies are managed and controlled by Arper Group and are necessary for the proper functioning of the website. These cookies also allow us, in accordance with the request made by the user, to recognize subsequent visits so that users do not have to enter their data on every visit.
Technical cookies also include the cookie that records whether the visitor has read the banner that informs visitors about the use of cookies.

First-party and third-party analytics cookies:
They are used to collect data in aggregate form about users' browsing habits on the website. Arper Group uses the results of these analyses anonymously and exclusively for statistical purposes and only if the service provider uses cookies in connection to the browser or other devices used to navigate on our site. To disable analytics cookies and prevent Google Analytics from collecting your navigation data, you can download the browser add-on for Google Analytics:

Cookies to integrate products and functions of third-party software
This type of cookie incorporates features developed by third parties within the pages of the site, in order to share the contents of the site or for the use of third-party software services. These cookies are sent from third-party domains that offer their functionality within the pages of the site. Nonetheless the website - due to its technology - might not function properly or its pages might be loaded slowly if browsers are not set to accept cookies. Users may clear from their hard disk both the cache-memory and cookies collected at the end of each browsing session.
Please visit the following website in English for further information on cookies and on how to prevent them from being installed.

How we collect your personal data

Arper Groupcollects and processes your personal data in the following circumstances:

  • if you register on our website / download our App to use its functionalities; also through the Social Log-in;
  • if you contact us to request pre-sales or after-sales assistance;
  • if you respond to our marketing activities, for example when you complete a reply card or submit your data online on one of our websites;
  • if you fill out paper forms of registration that are collected in various ways (during fairs, promotions or events);
  • if other Group Companies as well as our business partners provide data about you in a manner that is permitted.

If you provide personal data on behalf of someone else, you must first ensure they have read this Privacy Policy. Kindly help us to keep your personal data up-to-date by informing us of any changes. Any change in address should be promptly communicated to Arper in order to avoid problems in the use of our services.

For what purposes can your personal data be used

The processing of personal data must be justified by one of the legal basis established by existing data protection regulations, as described below.

a)  Establishment and execution of contractual obligation and resulting obligations, including communications regarding services (for example to perform after-sales services).

Arper Group may process your Contact data in order to establish and execute a contractual relationship, to provide services requested or to respond to reports or complaints.
Arper Group may also use your contact details, particularly your email address, to provide you with information concerning the service.
Legal bases for the processing: performance of a contract.
The provision of data is mandatory to enable us to manage the contractual relationship; in the absence of the data, we will be unable to put the contract into effect.

b) Operational management and strictly-related purposes, for access to the website, particularly secure areas.

Arper Group may process the contact details to enable you to complete the registration procedure on the site and allow you to access your Personal Area in order to: (i) download from your Personal Area documents relating to the services you are allowed to; (ii) process the other requests made through the website.
Legal bases for the processing: performance of a contract.
To allow you to register on the site, personal login name and Password will be provided.

c) Customer Satisfaction and other surveys.

Arper Group may use your Contact data to carry out surveys aimed at measuring customer satisfaction in relation to the service provided.
Legal bases for the processing: legitimate interest of the Arper Group to verify and improve the quality of their services.

d) Marketing to meet your needs or to inform you of promotions, also based on your preferences (we have also included profiled marketing).

Arper Group may processes your Contact data for marketing and advertising purposes, to inform you of promotional sales initiatives via automated means of contact (email, SMS and other mass communication tools, etc.) and traditional contact methods (e.g. by telephone), such as for market research and statistical surveys, if you give us your consent and within the limits of the consent declaration. Arper Group may also processes your Contact data, Interests and Other personal data, in order to send you advertising communication, based on a specific customer profile designed on your personal preferences and interests, if you give us a specific consent and within the limits of the consent.
Legal bases for the processing: consent, a failure to give consent in no way affects the contractual relationship.
Your consent may be revoked at any time by sending an email to

e)  Communication to other Arper Group companies for marketing purposes too.

Arper Group may communicate your Contact data to other Arper Group companies for activities strictly connected to the treatments referred to in points a) b) c) above.
Legal bases for the processing:the assumptions of the mentioned points are recalled.
Arper Group may communicate your Contact data to other Arper Group companies for marketing and advertising purposes, to inform you of promotional sales initiatives via automated means of contact (email, SMS and other mass communication tools, etc.) and traditional contact methods (e.g. by telephone), such as for market research and statistical surveys, if you give us your consent and within the limits of the consent declaration.
Legal bases for the processing: consent, a failure to give consent in no way affects the contractual relationship.
Your consent may be revoked at any time by sending an email to

f) Compliance with legally-binding requests by the legal authorities to discharge obligations of law, regulations or provisions.

Arper Group collects your personal data to comply with legal obligations.
Legal bases for the processing: legal obligations with which the Arper Group  must comply.

How we keep your personal data safe

The Arper Group uses a wide range of security measures to improve protection and maintain the security, integrity and accessibility of your personal data. All your personal data are stored on our secure servers (or on secure paper copies) or on those of our suppliers or commercial partners, and may be accessed and used based on our standards and our security policies (or equivalent standards for our suppliers or commercial partners). The security measures we have adopted include:

  • severe restrictions on access to your personal data, based on necessity and solely for the purposes communicated;
  • perimeter security systems to prevent unauthorised external access;
  • permanent monitoring of access to IT systems to identify and stop the misuse of personal data;
  • tracking of access to your personal data by internal personnel and verification of the related purpose;
  • using encrypted means via Secure Socket Layer (SSL) technology for transactions on our website that require the entering of personal data.
  • Where we have provided you with (or you have chosen) a password to allow you to access our website, application or services, you are responsible for keeping this password secret and for complying with any other security procedure we inform you of. Please do not share your password with anyone.


How long do we store your information for

We will keep your personal data only for the length of time necessary to achieve the purposes for which they were collected or for any other related and lawful purpose. Therefore, if your personal data is processed for two different purposes, we will keep the data until the lengthier purpose is achieved. However, we will cease to process the personal data collected for the purpose whose retention period has expired. We limit access to your personal data to only those individuals who need to use them for the appropriate purposes. When your personal data are no longer required, or when there is no longer any legal pre-condition for keeping them, they will be irreversibly anonymized (and in such a way may be stored) or securely destroyed. The retention periods relating to the different purposes described above are indicated to follow:

a) Compliance with contractual obligations: data processed to comply with any contractual obligation may be kept for the duration of the contract and in any case no longer than the subsequent 10 years; in order to verify any outstanding issues including accounting documents (e.g. invoices).

b) Operational management and strictly-related purposes for access to the website: data processed for these purposes may be kept for the duration of the contract and in any case no longer than the subsequent 10 years.

c) Customer Satisfaction surveys: data processed for these purposes may be kept for 5 years from the personal data collection date (except where you decline to receive further communications).

d) For marketing purposes, including profiled marketing: data processed for marketing purposes may be kept for 5 years from the date on which you provided your consent for this purpose (except where you decline to receive further communications); for profiled marketing purposes, data will be kept for 12 months.

e) In the event of disputes: should it be necessary for us to defend ourselves or take action or bring claims against you or third parties, we may keep the personal data we deem reasonably necessary for such purposes, for the length of time it takes to pursue the claim.

Who we can share your personal data with

Your personal data may be accessed by duly-authorised employees and by external suppliers, appointed, if necessary, as data processors, who support us in providing services. For the purposes of the performance of their activities and to follow up on the above mentioned purposes your personal data may also be accessed by other Arper Group companies.


The contact details for Arper Group, in its capacity as Data Controller, may be found at Arper S.p.A. Monastier di Treviso (Treviso - Italy) Via Lombardia 16, zip code 31050 or via the email address. Should you have any questions regarding our processing of your personal data you can rely to above email address.

Your personal data protection rights and your right to file complaints before the supervisory authorities
On certain conditions, you are entitled to request:

  • access to your personal data,
  • a copy of the personal data you have provided to us, and to request the Arper Group to transmit your Data to another controller,
  • the adjustment of data in our possession,
  • the deletion of any data for which the legal precondition for processing no longer exists,
  • to deny processing for direct marketing purposes,
  • to revoke your consent, in cases where the processing is based on consent,
  • to limit the way in which we process your personal data.

The exercising of the above rights is subject to certain exceptions that are intended to safeguard the public interest (e.g. the prevention or identification of crimes) and our interests (e.g. maintaining professional secrecy). Should you wish to exercise any of the above rights, we will check that you are entitled to do so and will usually respond within one month.

07/10/2021 15:04:16